Team Management

Manage your team in DOLU.ai, assign roles and permissions, and configure team inboxes.

User Roles

Feature	Admin	Supervisor	Agent	Observer
Reply to conversations	+	+	+	-
Contact management	+	+	+	-
Campaign management	+	+	-	-
Automations	+	+	-	-
All reports	+	+	-	-
System settings	+	-	-	-
Billing	+	-	-	-

Custom Roles

You can create custom roles from the Settings > Team > Roles page.

Inviting Members

1. Go to Settings > Team
2. Click the Invite button
3. Enter email, role, and team information
4. Send the invitation

Team Inbox

Conversation Assignment

• Automatic (Round-Robin): Equal distribution
• Least busy: Assigned to the member with the fewest conversations
• Manual: Assignment by supervisor

Internal Notes

Team members can tag each other within conversations using @name.

Notification Preferences

Each member can configure notifications from Profile > Notifications:

• In-app notifications
• Email notifications
• Push notifications
• Quiet hours

Business Hours

Separate business hours can be defined for each team member. Set default hours from the Settings > Team page.