Inbox

The Inbox is the central communication panel that lets you manage all conversations with your customers from a single place.

Overview

In the Inbox you can:

• View messages from all channels
• Reply to customers
• Monitor AI Agent responses
• Assign conversations to team members
• Organize with tags and filters

Interface Layout

Left Panel - Conversation List

• Open: Active and unanswered conversations
• Pending: Conversations waiting for customer reply
• Closed: Completed conversations
• All: All conversations

Middle Panel - Message Area

• Conversation history
• Message compose area
• File attachment
• Voice messages
• Emoji and quick replies

Right Panel - Customer Info

• Customer profile
• Contact information
• Past conversations
• Tags and notes
• Related deals

Sending Messages

Text Messages

1. Type your message in the compose area
2. Press Enter or click the send button

File Sharing

Supported file types:

• Images: JPG, PNG, GIF, WebP
• Documents: PDF, DOC, DOCX, XLS, XLSX
• Other: ZIP, MP3, MP4

Maximum file size: 25 MB

Quick Replies

Create templates for frequently used messages:

1. Go to Settings > Quick Replies
2. Add a new template
3. Assign a shortcut (e.g., /hello)
4. Use the shortcut in the message area

Conversation Management

Assignment

Assign a conversation to a team member:

1. Select the conversation
2. Click "Assign" from the top menu
3. Select a team member

Tagging

Categorize conversations:

• Support, Sales, Complaint, VIP, Custom tags

Status Changes

• Open: Active conversation, awaiting response
• Pending: Waiting for customer reply
• Closed: Conversation completed

Filters

Filter	Description
Channel	WhatsApp, Instagram, Telegram, Widget
Assigned	Assigned to specific team member
Tag	Conversations with specific tags
Date	Within specific date range
AI Status	Responded by AI or manually

Keyboard Shortcuts

Shortcut	Action
Enter	Send message
Shift + Enter	New line
Ctrl + K	Search
Ctrl + /	Quick replies
Ctrl + E	Emoji picker
Esc	Close