Knowledge Base

The Knowledge Base is the brain of your AI agent. It contains all the information your agent needs to respond accurately to customer questions.

Overview

The knowledge base supports multiple content types:

• FAQs: Question-answer pairs
• Text Content: General information blocks
• URLs: Web pages crawled for content
• Documents: Uploaded PDF, Word, and text files
• Products: Product catalog entries
• Services: Service descriptions

Adding Content

Manual FAQ Entry

1. Go to AI Knowledge from the left menu
2. Click Add Entry
3. Select type "FAQ"
4. Enter the question and answer
5. Add relevant tags

Website Scraping

1. Go to AI Knowledge > Website
2. Enter your website URL
3. Click Start Scraping
4. The system automatically crawls your site and extracts content
5. Review and approve extracted content

File Upload

Upload documents directly:

• PDF files
• Word documents (.doc, .docx)
• Text files (.txt)
• CSV files

Managing Content

Tags

Use tags to organize your knowledge base:

• Group related entries
• Filter by topic
• Improve search relevance

Languages

Each entry can be tagged with a language code (tr, en, ar, de, etc.). The AI uses the appropriate language entries when responding.

Best Practices

1. Be specific: Provide detailed answers, not vague responses
2. Keep it updated: Regularly review and update entries
3. Use natural language: Write answers as you would speak to a customer
4. Add variations: Include different ways customers might ask the same question
5. Tag consistently: Use a consistent tagging system

Important

The quality of your AI agent's responses directly depends on the quality of your knowledge base. Invest time in creating comprehensive, accurate content.