Company Profile Settings

Overview

The Company Profile page in DOLU.ai stores your business identity and operational details. This information is used across the platform: in the AI Brain's responses, email signatures, invoices, the web widget header, and customer-facing communications. Keeping your company profile accurate ensures a professional, consistent experience for your customers on every channel.

How to Access

Dashboard → Settings → Company Profile

From the left sidebar, click Settings, then select Company Profile. The page is divided into several sections: Business Information, Branding, Working Hours, Address, and Contact Details.

Business Information

This section defines your core company identity.

Fields

Field	Description	Required
Business Name	Your official company or trade name displayed to customers	Yes
Legal Name	Registered legal entity name (used on invoices)	No
Sector / Industry	Select from 130+ predefined sectors (e.g., Health, Food, Hospitality, E-commerce)	Yes
Company Type	Sole proprietorship, LLC, Corporation, etc.	No
Tax Office	The tax office where your company is registered	No
Tax Number	Your official tax identification number	No
Website URL	Your company website address	No

Configuration Steps

1. Navigate to Settings > Company Profile.
2. In the Business Information section, enter your Business Name.
3. Select your Sector from the dropdown. This affects how the AI Brain communicates with customers by using industry-appropriate language and terminology.
4. Fill in Legal Name, Company Type, Tax Office, and Tax Number if you want these to appear on invoices and billing documents.
5. Enter your Website URL so the AI Brain can reference it when assisting customers.
6. Click Save Changes at the bottom of the section.

Branding

Customize the visual identity used in the web widget, emails, and the customer portal.

Logo Upload

1. In the Branding section, click Upload Logo.
2. Select an image file (PNG or SVG recommended, max 2 MB).
3. The preview will update immediately. The logo appears in the widget header, email templates, and the login page.
4. Click Save Changes.

Brand Color

1. Click the color swatch next to Primary Brand Color.
2. Enter a hex color code (e.g., #6366f1) or use the color picker.
3. This color is applied to the web widget, email headers, and button accents.
4. Click Save Changes.

Working Hours

Define when your business is available. The AI Brain uses this schedule to determine whether to respond autonomously or inform customers that a human agent will follow up during business hours.

Configuration Steps

1. In the Working Hours section, you will see a row for each day of the week (Monday through Sunday).
2. For each day, toggle the switch to mark it as a working day or day off.
3. For working days, set the opening time and closing time using the time pickers.
4. If you have a lunch break, enable the Break toggle and set break start/end times.
5. Click Save Changes.

Time Zone

Select your business time zone from the dropdown at the top of the Working Hours section. All scheduled messages, auto-replies, and business hour checks use this time zone.

Example Configuration

Day	Status	Hours
Monday	Open	09:00 - 18:00
Tuesday	Open	09:00 - 18:00
Wednesday	Open	09:00 - 18:00
Thursday	Open	09:00 - 18:00
Friday	Open	09:00 - 17:00
Saturday	Open	10:00 - 14:00
Sunday	Closed	--

Address

Your business address is displayed on invoices and can be shared with customers who need to visit your physical location.

Fields

Field	Description
Street Address	Full street address including building/suite number
City	City name
District	District or neighborhood
Postal Code	ZIP or postal code
Country	Country (defaults to Turkey)

Configuration Steps

1. In the Address section, fill in all relevant fields.
2. Click Save Changes.
3. The address will appear on generated invoices and in the AI Brain's responses when customers ask for your location.

Contact Details

Provide contact information for your business. The AI Brain may share these details with customers when appropriate (e.g., if a customer asks for a phone number or email).

Fields

Field	Description
Primary Phone	Main business phone number
Billing Phone	Phone number for billing inquiries
Primary Email	Main contact email address
Billing Email	Email address for invoices and billing
Support Email	Dedicated support email (optional)

Configuration Steps

1. In the Contact Details section, enter your phone numbers and email addresses.
2. Click Save Changes.
3. These details are referenced by the AI Brain when customers request contact information.

How the AI Brain Uses Company Profile

The company profile is not just administrative data. The AI Brain actively references these fields:

• Business Name: The AI introduces itself as representing your business by name.
• Sector: The AI adapts its vocabulary and suggestions based on your industry. A restaurant tenant gets food-service language; a clinic tenant gets healthcare language.
• Working Hours: Outside business hours, the AI informs customers of when they can expect a human response.
• Address: When customers ask "Where are you located?", the AI provides your address.
• Contact Details: The AI shares your phone or email when customers explicitly ask for them.

Tips & Best Practices

Keep Your Sector Accurate

Your sector selection directly influences how the AI Brain communicates. If you change your business focus, update the sector immediately so the AI adapts its tone and terminology.

Upload a High-Resolution Logo

Use a logo that is at least 256x256 pixels. The widget and emails scale the logo down, so a higher resolution ensures clarity across all devices.

Set Realistic Working Hours

Do not set 24/7 availability unless you truly have staff available around the clock. The AI Brain handles off-hours conversations gracefully by collecting customer information for follow-up.

Fill In Billing Fields Early

Completing your legal name, tax office, and tax number upfront avoids delays when generating your first invoice or exporting financial reports.

Troubleshooting

Logo not displaying in the widget

• Ensure the image file is under 2 MB and in PNG, JPG, or SVG format.
• Clear your browser cache and reload the widget page.
• Check that the logo URL is accessible (no firewall or CDN restrictions).

AI Brain not mentioning the correct business name

• Verify the Business Name field is saved correctly in Settings > Company Profile.
• If you recently changed the name, allow up to 5 minutes for the AI Brain to pick up the update.

Working hours auto-reply not triggering

• Confirm the Time Zone is set correctly.
• Make sure the working hours are saved (click Save Changes).
• Check that the channel's business hours feature is enabled in Settings > Channels > [Channel].

Address not appearing on invoices

• All address fields must be filled in for the address to render on invoices.
• Check Settings > Company Profile > Address and ensure no fields are blank.

FAQ

Q: Can I have different working hours for different channels? A: The company working hours set here serve as the default. You can override hours per channel in Settings > Channels > [Channel] > Business Hours.

Q: Does changing the sector affect my existing AI conversations? A: No. Past conversations are not modified. The sector change applies to new conversations going forward.

Q: Can I add multiple addresses? A: Currently, DOLU.ai supports one primary business address. If you have multiple branches, use the primary address and mention branches in your AI knowledge base.

Q: Is the tax information shared with customers? A: No. Tax Office, Tax Number, and Legal Name are only used internally for billing and invoicing. They are never exposed to customers.

Q: Can I remove the logo once uploaded? A: Yes. In the Branding section, click the Remove button next to the current logo. The widget and emails will revert to the default DOLU.ai branding.

Q: How do I change the default country from Turkey? A: In the Address section, click the Country dropdown and select your country. This also affects the billing country default.