Billing

Manage your subscription plan, payment methods, and invoices.

Current Plan

Plan Information

View your current plan:

• Plan name
• Monthly/Annual fee
• Included features
• Usage limits
• Renewal date

Plan Comparison

Feature	Starter	Pro	Enterprise
Active conversations	100	1,000	Unlimited
AI messages	500/mo	5,000/mo	Unlimited
Team members	2	10	Unlimited
Channels	2	All	All
Integrations	Limited	All	Custom
Support	Email	Priority	Dedicated

Changing Plans

Upgrading

1. Go to Billing > Change Plan
2. Select the new plan
3. Confirm your payment information
4. Activates immediately

Note: Prorated charges are calculated for upgrades.

Downgrading

1. Takes effect at the end of the current billing period
2. Limit overages are checked
3. A warning is given if there are overages

Payment Methods

Credit Card

Supported cards:

• Visa
• Mastercard
• American Express

Debit Card

Supported banks:

• All banks in Turkey

Bank Transfer

For corporate customers:

1. Request an invoice
2. Receive bank details
3. Make the transfer
4. Send the receipt

Payment Information

Adding a Card

1. Go to Payment Methods
2. Click Add New Card
3. Enter card details
4. Complete verification

Updating a Card

• Update expiration date
• Update CVV
• Change default card

Removing a Card

• At least one payment method must remain
• Be careful with active subscriptions

Invoices

Invoice History

View all your invoices:

• Invoice date
• Amount
• Status (Paid, Pending)
• PDF download

Invoice Information

Update your invoice information:

Company Name: ABC Ltd.
Tax Office: Kadikoy
Tax Number: 1234567890
Address: Istanbul, Turkey

E-Invoice

To receive e-invoices:

1. Enable GIB (Revenue Administration) integration
2. Enter your PK information
3. Receive e-invoices automatically

Usage Monitoring

Current Usage

Resource	Used	Limit
AI Messages	3,240	5,000
Conversations	450	1,000
Storage	2.1 GB	10 GB
Team	8	10

Limit Alerts

• Email notification at 80%
• In-app notification at 90%
• Usage restriction at 100%

Extra Credits

Purchasing Credits

Extra credits for limit overages:

1. Go to the Extra Credits tab
2. Select the amount
3. Make payment
4. Available immediately

Credit Pricing

• AI Message: 0.05 TL/message
• Conversation: 0.10 TL/conversation
• Storage: 10 TL/GB/month

Cancellation

Subscription Cancellation

1. Go to Plan > Cancel
2. Select cancellation reason
3. Confirm

Cancellation Policy:

• Remains active until the end of the period
• No refund for remaining time
• Data is retained for 30 days

Reactivation

Restarting after cancellation:

1. Log in
2. Select a plan
3. Make payment
4. Data continues where it left off

Enterprise

Custom Pricing

For large teams:

• Custom discounts
• Volume licensing
• Annual contracts
• SLA guarantees

Contact

For enterprise quotes:

• Email: [email protected]
• Phone: +90 212 XXX XXXX

Payment Security

Security Measures

• PCI DSS compliant
• 3D Secure support
• SSL encryption
• Token-based storage

Fraud Protection

• Suspicious transaction detection
• IP verification
• Limit controls

FAQ

When is the invoice issued?

At the beginning of each month or on the registration anniversary date.

What happens if my card is declined?

It is retried within 3 days. If unsuccessful, the account is suspended.

Can I get a refund?

Full refund within the first 14 days. No prorated refunds after that.