AI Testing & Debug

The AI testing interface allows you to test your AI agent's responses before going live.

Test Chat Interface

Navigate to AI Knowledge > Test to access the testing interface.

How to Use

1. Type a question in the chat input
2. The AI agent responds using your knowledge base
3. Review the matched FAQ entries in the sidebar
4. Provide feedback (thumbs up/down) on each response

Matched Knowledge Panel

The right sidebar shows which knowledge base entries were matched:

• Question: The FAQ question that matched
• Similarity Score: How closely the question matched (0-100%)
• Answer: The stored answer

Testing Tips

1. Test common questions: Start with your most frequently asked questions
2. Test edge cases: Try questions the AI might struggle with
3. Test different languages: Verify multi-language responses work
4. Test with typos: Check if the AI handles misspellings gracefully
5. Review confidence scores: Low scores indicate knowledge gaps

Debugging Low-Quality Responses

If the AI gives poor responses:

1. Check if relevant FAQ entries exist in the knowledge base
2. Verify the FAQ answers are clear and complete
3. Add more variations of common questions
4. Review and improve existing knowledge base entries

Tip

The test interface does not affect real conversations. Use it freely to experiment and improve your AI agent.