Integrations

Strengthen your business processes by integrating DOLU.ai with external systems.

Available Integrations

Communication Channels

• WhatsApp Business API
• Instagram Direct
• Telegram Bot
• Web Widget
• Facebook Messenger (coming soon)

CRM and Sales

• Google Contacts
• HubSpot (coming soon)
• Salesforce (coming soon)

E-commerce

• WooCommerce
• Shopify
• Trendyol
• Hepsiburada
• n11
• Amazon

Marketing

• Google Ads
• Facebook Ads
• Mailchimp

Other

• Google Calendar
• Google Business Profile
• Zapier
• Make (Integromat)
• Webhooks

Google Business Profile

Setup

1. Go to Settings > Integrations > Google Business
2. Click the Connect button
3. Sign in with your Google account
4. Select your business
5. Approve the permissions

Features

• Receive review notifications
• Reply to reviews
• Track average rating
• New review automations

AI Review Responses

Automatically respond to reviews with AI:

1. Thank positive reviews
2. Professional responses to negative reviews
3. Answer questions

E-commerce Integrations

WooCommerce

Connect your WordPress site:

1. Obtain WooCommerce REST API keys
2. Enter the keys in DOLU.ai
3. Start synchronization

Synchronized Data:

• Orders
• Products
• Customers
• Stock status

Shopify

Connect your Shopify store:

1. Install the Shopify Partner app
2. Grant permissions
3. Confirm synchronization

Marketplaces

Trendyol, Hepsiburada, n11 integrations:

• Order notifications
• Question answering
• Messaging

Google Calendar

Sync your appointments:

Setup

1. Go to Settings > Integrations > Google Calendar
2. Connect with your Google account
3. Select the calendar

Features

• Add appointments to the calendar
• Create appointments from the calendar
• Two-way synchronization
• Reminder notifications

Zapier Integration

Connect with 5,000+ apps via Zapier:

Example Zaps

New Contact -> Google Sheets

Trigger: New contact in DOLU.ai
Action: Add row to Google Sheets

Form Submission -> DOLU.ai

Trigger: Typeform answered
Action: Create contact in DOLU.ai

New Order -> DOLU.ai Message

Trigger: Shopify new order
Action: Send WhatsApp message via DOLU.ai

Make (Integromat)

Advanced automations with Make:

Scenario Examples

• CRM synchronization
• Multi-platform publishing
• Data transformation
• Complex workflows

Webhook Integration

Incoming Webhooks

Send data to DOLU.ai from external systems:

POST https://api.dolu.ai/webhooks/incoming/YOUR_WEBHOOK_ID
Content-Type: application/json

{
  "event": "order.created",
  "data": {
    "orderId": "12345",
    "customerEmail": "[email protected]",
    "total": 150.00
  }
}

Outgoing Webhooks

Send DOLU.ai events to external systems:

Supported Events:

• conversation.created
• conversation.closed
• message.received
• message.sent
• contact.created
• contact.updated
• deal.created
• deal.stage_changed

Example Payload:

{
  "event": "message.received",
  "timestamp": "2024-01-15T10:30:00Z",
  "data": {
    "conversationId": "conv_123",
    "contactId": "contact_456",
    "message": {
      "id": "msg_789",
      "text": "Hello!",
      "channel": "whatsapp"
    }
  }
}

API Integration

Create your own integrations with the REST API:

Authentication

curl -X GET "https://api.dolu.ai/api/v1/contacts" \
  -H "Authorization: Bearer YOUR_API_KEY"

Creating an API Key

1. Go to Settings > API
2. Create a New Key
3. Define permissions
4. Store the key securely

Integration Management

Status Monitoring

Monitor the status of all your integrations:

• Connection status
• Last synchronization
• Error count
• Data transfer

Error Management

Manage integration errors:

1. Enable error notifications
2. Review error logs
3. Set up retry rules
4. Define fallback scenarios

Security

Security in integrations:

• Store API keys encrypted
• Use IP restrictions
• Keep permissions to a minimum
• Perform regular audits
• Maintain access logs

Best Practices

1. Connect one at a time: Not all at once
2. Test: In a test environment before going live
3. Monitor: Integration performance
4. Document: Integration details
5. Back up: Prevent data loss